No false reassurance
“Help is on the way” is not said until the handover is confirmed.
SosTriage
Safety before flow
The service helps the clinician on duty. It is not a doctor working alone, and it is not the emergency number.
Red stays with a person
An uncertain emergency, a request for a person, weak recognition, or a pathway that is not fully described goes to the desk.
Home is a human decision
A green outcome requires that a clinician has seen the case.