Clinical telephone triage
Telephone triage held to a clinical standard
SosTriage answers the hospital line in Norwegian, English, or Greek. The opening follows the same order a trained operator would use, and a clinician owns the outcome.
TriageClinical assistant
CAREPOI
From the company that built ERTRIAGE
SosTriage is hospital telephone triage from CAREPOI, the clinical informatics company that built ERTRIAGE for the emergency department. The room and the telephone are different doors. The same rule holds: a clinician owns the decision.
CAREPOI
Clinical intelligence from Athens and Patras. SosTriage is their telephone line into the hospital.
ERTRIAGE
Device-based decision support in the emergency department, used in Greek public hospitals. A registered EU trademark.
SosTriage
The same clinical discipline on the telephone: a fixed opening, red that does not wait, and an outcome a person signs.
01 — 04
How the assessment works
The dangerous answers come first. Nothing urgent waits in the routine queue.
01
The call is answered
The assistant introduces herself, says she is sorting the call, and that a person is available at any moment.
02
The opening
Where the person is, what happened, whether they are awake, and whether breathing is as usual. The listen is short.
03
The emergency is separated
A red finding leaves the routine queue. The caller stays on the line until a clinician has the case.
04
The clinician decides
Hospital now, urgent clinic, or home. The assistant does not close the case alone, and does not say help is on the way until the handover is confirmed.
SosTriage
Each capability, in the order a clinician uses it
Nothing is skipped. Each step has one job, and the next does not start until this one is clear.
- 01
The language is confirmed
The caller chooses Norwegian, English, or Greek. Greek may be offered when it is heard. The choice is confirmed. Citizenship is not read from a number or an accent. If recognition is uncertain, the assessment stops and a person takes over.
- 02
The assistant says who she is
She says she is a digital assistant, that she is sorting the call, and that a person is available at any moment. She says this is not 113.
- 03
Place, event, consciousness, breathing
In that order. Where the person is, with the address. What happened. Whether they are awake and can be spoken with. Whether breathing is as usual. The listen lasts at most ten seconds.
- 04
A red answer does not wait
If consciousness is no or unknown, the routine questions are left. Airway advice is given only when breathing is not normal, and breathing is checked again afterwards.
- 05
Video is a clinical choice
Offered when breathing is described as normal, when the clinician asks, and on the most time-critical pathways. Never during resuscitation, and never by sending a lone caller away from the patient.
- 06
The clinician owns the outcome
Hospital now. An urgent clinic, with advice to call again if it gets worse. Not hospital only after a person has confirmed it, and with a safety net.
- 07
Help is not described as already coming
The caller hears that the handover is being connected. Only after it is acknowledged may the call say help has been notified. If it fails, the caller stays on the line and is asked to call 113.
- 08
The words stay intact
The clinician sees the original sentence beside a translation marked as a translation. An uncertain phrase does not become a finding. The draft and the signed text are two different notes.
Care
What the clinician can rely on
The same clinical meaning in all three languages. The caller’s words are kept.
Three equal languages
Norwegian, English, and Greek are the whole call, not only a greeting. The language is confirmed. It is not guessed from an accent or a number.
The original, beside the rendering
The clinician sees what was said, and a translation labelled as a translation. An uncertain sentence does not become a certain finding.
Video when it is needed
Offered when breathing is described as normal, when the clinician asks, and on the most time-critical pathways. Never during resuscitation.
A person at every step
Say “person”. The assessment stops, and the case is on the desk.
A safety net
Someone who should not come to hospital now is told to call again if they get worse.
113 remains
A life-threatening emergency is still 113. SosTriage is not the emergency number.
Clinicians
For the clinician who owns the decision
The same order
Consciousness, airway, and breathing before the routine questions. Language does not change the order.
Red cannot be lowered by the assistant
An emergency finding cannot be handed back as a routine call, and it cannot be closed as home care.
Draft and signature are separate
What the assistant writes, and what you approve, are stored as two different texts.
You can start it yourself
Take the call from the first sentence, or take it over midway, and see video when you ask for it.
Quality programmes that belong to CAREPOI. These programmes are CAREPOI’s. SosTriage itself is decision support for the hospital telephone line and is not approved as a medical device.
Open a call
Try the path a caller meets, or go to the desk and start it yourself.